Ultimate A+! Package

1. I can’t seem to login. How do I reset my password?
Please go to login > Forgot Password . Or you can go to this link (http://www.mytuition.live/password-recovery)

2. I can’t find my classes after payment.
Your enrolment is manually activated by our administrator . Please allow up to 48 working hours to activate it. You may contact our admin via Facebook chat.
Your access can be found at each teachers profile.
Alternatively you can access via my account > my classes

3. Where can I get teacher’s provided materials?
It will either allocated at each class of each semester or at the current day of the class.

4. I want to change subject. How shall I proceed?
Once the class has begun, every change of subject will incur RM 30 for administrative fees.
Contact our admin via Facebook chat to proceed.

5. I can’t access the free items for Package D.
Please login and contact our admin via Facebook chat.
Your access will be allocated at Free exam papers and seminar videos.

6. I can’t attend the class. Can I get a refund/exchange class?
Our live classes are recorded and can be reviewed within your semester.
For refunds and class cancellations, an administration fee of RM 50.00 shall be imposed.
For exchange of classes, an administration fee of RM30.00 shall be imposed for every change in subject.
Fee waiver is subjected to case to case basis

7. How do I find my classes?
Your access can be found at each teachers profile.
Alternatively you can access via my account > my classes

8. If I have paid past enrolment, what should I do?
Our system will only allocate students before the enrolment date. If you have passed the enrolment date, please message us to assist you further.